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Descendant Box, Ancestor Box & Hourglass reports cause hang

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[TMG 9.05, Win 10 desktop] When I go to generate a generic Descendant Box, Ancestor Box or Hourglass report, the screen flickers a bit, then almost all menu items become grayed out and the only way I can exit TMG is by Task Manager > End Task.

I haven't tried every single report, but the others appear to work fine. I've tried restoring the three problem reports from a backup, but those three still hang. Have Reindexed, Optimized, as well as tried to generate those reports with several different people.

Before I do a re-install, I thought I'd pick your brains. Anyone else encountered this? Suggestions?

 

Thanks! ~Carol

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You're talking about VCF charts that are different from any other type of TMG report.

 

Run the TMG v9.05 installer and select [Repair].

 

If that doesn't work, temporarily disable real-time scanning by your security application and see if that works.

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Tried both suggestions, with complete shutdown following, but problem persists. Would welcome other suggestions/next steps. Thanks.

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Why did you post this topic in the TMG8 forum?

 

The only other thing that I can suggest is to uninstall...

 

Then delete the program folder...

"C:\Program Files (x86)\The Master Genealogist v9"

 

And delete the installer folder...

"C:\ProgramData\The Master Genealogist v9 Installer"

 

And reinstall.

 

This will not affect your TMG data folders.

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This has been summarized and continued in the TMG9 forum, where I should have posted it in the first place. Mea culpa.

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