chornung 0 Report post Posted February 23, 2018 [TMG 9.05, Win 10 desktop] When I go to generate a generic Descendant Box, Ancestor Box or Hourglass report, the screen flickers a bit, then almost all menu items become grayed out and the only way I can exit TMG is by Task Manager > End Task.I haven't tried every single report, but the others appear to work fine. I've tried restoring the three problem reports from a backup, but those three still hang. Have Reindexed, Optimized, as well as tried to generate those reports with several different people.Before I do a re-install, I thought I'd pick your brains. Anyone else encountered this? Suggestions? Thanks! ~Carol Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 24, 2018 You're talking about VCF charts that are different from any other type of TMG report. Run the TMG v9.05 installer and select [Repair]. If that doesn't work, temporarily disable real-time scanning by your security application and see if that works. Share this post Link to post Share on other sites
chornung 0 Report post Posted February 24, 2018 Tried both suggestions, with complete shutdown following, but problem persists. Would welcome other suggestions/next steps. Thanks. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 24, 2018 Why did you post this topic in the TMG8 forum? The only other thing that I can suggest is to uninstall... Then delete the program folder... "C:\Program Files (x86)\The Master Genealogist v9" And delete the installer folder... "C:\ProgramData\The Master Genealogist v9 Installer" And reinstall. This will not affect your TMG data folders. Share this post Link to post Share on other sites
chornung 0 Report post Posted February 25, 2018 This has been summarized and continued in the TMG9 forum, where I should have posted it in the first place. Mea culpa. Share this post Link to post Share on other sites
