Repetitive Request For Serial Number

[Churchie 0]

Some months ago I lost access to TMG but eventually located my email from years ago with my serial number. As soon as I entered the number everything worked fine. However, each month it asks that I enter the serial number again. Does anyone know why? Also, how can I stop this annoying repetitive request to enter my serial number? I have a copy of the email sent to me when I upgraded to V9 with the S/N and shortly after the product was discontinued. 

[Jim Byram 0]

This question has been answered multiple times on this forum.

You need to unlock TMG twice.

1) Unlock TMG running as a Standard User. In other words, just run TMG normally and unlock by entering your registration information.

2) Unlock TMG running as administrator. Right-click on the TMG shortcut and select 'Run as administrator'. Reply affirmatively to the system prompt and then unlock by entering your registration information. Exit TMG after unlocking.

After this use TMG by running from the shortcut.

[Churchie 0]

Thanks.

[cpr 0]

I had to reload TMG 7 because of hard drive issue.  Because I am running Vista I am unable to unlock my TMG 7 program without internet supported browser.  How can I get around this locked TMG program?  I have tried multiple times and says invalid when I enter my serial code.  Any help will be appreciate.  I also cannot download a new installer for TMG 7 or 8.  

[Terry Reigel 0]

You do not need an Internet connection to unlock TMG.

If it says your credentials are invalid you have one of these issues:

• Using a serial number for a different version of TMG
• Entering the serial number manually and making a mistake
• Using a different email address than the one that you used when you obtained the license
• Using a different name than the on used when you obtained the license

Why can't you download the installer? 

If you have credentials for TMG7 downloading TMG8 will not work. You can download TMG9 and buy credentials for that if you want.

[cpr 0]

2 hours ago, Terry Reigel said:

You do not need an Internet connection to unlock TMG.

If it says your credentials are invalid you have one of these issues:

• Using a serial number for a different version of TMG
• Entering the serial number manually and making a mistake
• Using a different email address than the one that you used when you obtained the license
• Using a different name than the on used when you obtained the license

Why can't you download the installer? 

If you have credentials for TMG7 downloading TMG8 will not work. You can download TMG9 and buy credentials for that if you want.

Thank you for your reply.  I am unable to download installer because Vista is no longer supported by any browser. 

[Terry Reigel 0]

You should be able to download on another computer, say at a friend's home or a library, and put it on a thumb drive. Then copy it from the thumb drive to your computer.

If you have installed TMG 7 from a CD, you may not be able to open your Project even if you can unlock it. If you had installed any updates on your previous installation that involved a modification to the file system the Project will likely not open on the older version installed from a CD.