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Loading TMG - no photos loaded

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1. Clicked on the TMG icon.

Received the following message:

OLE error code 0x80040154: Class not registered.           48

2. I clicked on "Ignore"

Received the following message:

Array dimensions are invalid.          1

3. I clicked on "Ignore"

TMG data loads but there were no photos


What happened? How do I fix it?

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When you get a program error, stop, record the error or take a screenshot, and close whatever you are doing. Clicking Ignore and proceeding accomplishes nothing.

If there is anything about the fix that I'm suggesting below that you don't understand, ask before proceeding.

OLE error code 0x80040154: Class not registered - This usually happens because a file cdintf400.dll is not registered.

Try this. You need to run the Command Prompt as administrator and register the .dll.

1) Run File Explorer and navigate to C:\Windows\System32 and select cmd.exe and right-click on it and select 'Run as administrator'.
3) type: "cd \windows\syswow64" (as always, no quotes) (or "cd \windows\system32" for a 32-bit system) and press enter.
4) type: "regsvr32 cdintf400.dll /u" and press enter. You should get a message that it succeeded.
5) press the up arrow and the previous line should be repeated. Hit <Backspace> twice to remove the "/u"
(or type "regsvr32 cdintf400.dll" from scratch) and press enter. You should get another message that it succeeded.
6) Type "Exit" and press Enter to close the window (or click on the X if that works)

Now try to run TMG and see if that fixed the issue.


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Jim - followed the above procedure and then ran TMG but it came up with the same error message. Tried it a second time with the same results. Restarted the computer and ran TMG. Same error message.

Thanks for trying to help.

Tom Malek

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All that I can suggest...

1) Run the installer and select repair.

If that doesn't work...

2) Uninstall TMG, delete the TMG9 program folder ("C:\Program Files (x86)\The Master Genealogist v9"), and then reinstall.

Uninstalling and reinstalling will have no effect on your TMG data.

In both cases above, the controls and .DLLs are reregistered. and that should fix the issue.


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Thanks Jim.
Dennis Bieber earlier recommended using "repair". That did not work.
Will do uninstall/reinstall.
Can't seem to find my TMG CD disk. Is three a site where I can download a copy?

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