gcdyer

I want to thank those of you who have replied so quickly to my issue. I’ve had some great suggestions and I think I’ve tried them all: --Program interference: I’ve shut down the programs that deal with security, i.e., Malwarebytes, McAfee LiveSafe, & MS Defender; backup programs such as Copernic and Carbonite; and gone to “airplane” mode in Windows 10 to cut program updates. --TMG output file is saved to storage other than local storage. All my attempts at saving TMG and GEDCOM files goes to my computer’s C Drive. I originally posted my issue with the REFUGEE forum re the difficulty I was having with creating a GEDCOM from TMG 9.0 and moving it into RootsMagic. It was suggested that I move my issue to this forum. --------------------------- I keep having difficulty exporting my rather large TMG file to other programs. Today I tried to export from my Dell 8900 desktop computer all 37,000 people from TMG 9.05 into RootsMagic 7.2.1.0 via GEDCOM. Partially through the import I get the following error: “Confirm. There is more data on another disk. Insert the disk with [file name]”. A similar error message occurs when I try to export the TMG database to a flash drive or external drive. In every case that I’ve tried to make a GEDCOM I do not get the last line of “0 TRLR”. The other day I restarted my computer and on my desktop appeared a “Thumbs.db” and “desktop.ini” icon appeared. Then, when I tried to start TMG I received “Program Errors:” --File access is denied --File does not exist --File ‘sessionkeeper.dbf does not exist I restarted my computer and opened TMG whereby I needed to reenter my serial number. However, I could not close the program unless I closed in the Task Manager. Is it time to reinstall the program? If so, how do I do this. I have the original disk for TMG 9.0, but I’ve read that will no longer work. Other ideas?

I am trying to export a Gedcom file of approximately 12,000 individuals. Just before the process is to begin I get: "Invalid Path or Filename" "285 Exportgedcom" Any help would be appreciated. Thank you

I still have TMG 7 on my hard drive, but the link in the Export Preferences points to the v 8.0 Export folder.

Hi Jim, Which "Advanced Tab?" The only one I could find that might deal with a Gedcom export was under File>Preferences>Current Program Options. There is the Export file path which leads to the folder Export. George

Dell Dual Core i7 desktop; Windows 8 Creating a gedcom export file with just over 10,000 names 100% exported and exporting Repositories of 1 at 90% Error: MOUSEPOINTER. 4390 MSUBSTITUTION_E I've gotten this error twice.

I am trying to upgrade from 8.0 to 8.01 from the "Check for Upgrade" in TMG. However, each time I get "An error occurred...." I know that the computer is connected to the Internet; I've never had to deal with any "proxy" settings. What is causing this and how do I get 8.01? Thank you.

Well, I purchased a 16gb SD HC card with a speed class rating of 6. I initially found this to be a fast card compared with the average 8gb card that I had in the computer. TMG responded at an acceptable rate. However, recently when I tried to open the program I keep getting the following error: Debug Message Invalid InstallPath value HKLM = D:\PROGRAM FILES\THE MASTER GENEALOGIST V7 HKCU = Real path = E:\PROGRAM FILES\THE MASTER GENEALOGIST V7\ Is this a simple proglem to solve? Thanks, George

I am trying to reinstall TMG 7.03 on my XP laptop. After installing the Trial version of TMG from the web site, I get the following error: C:\Documents and Settings\George\Application Data\The Master Genealogist v7\app.ini not found I have unintalled, reinstalled 3 times with the same error. Thanks, George

I have been unable to use TMG for a week now. Virginia has graciously helped me with some issues, but I am still unable to do what I want and she suggested I contact tech support. I have done this by e-mail and by phone. I have heard nothing from my e-mail--not even an acknowlegement. I have called on two different days to the tech support number and both times have been told that tech support offices would close "this afternoon." How many afternoons will it be closed? I have also been told to please remain on the line and that "my call is important". This last time I've been on line for over 20 minutes. Is tech support open today (7/7/2008)? Thanks, George

Thank you, Dorothy and Phil, for your quick responses.

I had to reinstall TMG 7.03 on my Vista deskop. When I tried to open the project I got several TMG error dialog boxes. All had two digit numbers along with "APPOBJECT.SHOW" following. The numbers are: 59 61 62 64 65 67 68 69 72 75 77 78 79 Upon opening, I notice that the icons on the left and top of the screen are very small. How do I restore the icon size? I have uninstalled and reinstalled the program a couple of times. Thank you

Well, I think I followed your directions and when I opened the program the splash screen seemed normal as well as the main data screens with the larger icons. Thanks. However, I tried to create a relationship report and got the following error "File 'c:\programdata\the master genealogist v7\sysdata\abbrevstate.dbf.does not exist.

Well, I uninstalled once again and installed the 30-day trial version from the WG web site. Once it installed I found that it had my serial number and the TMG logo "X" out on the splash page. The icon files also did not load. It appears as if everything is not being uninstalled. How would I assure that this is happening? George

Virginia: First, Happy Fourth! I checked the button folder and no files are listed. I downloaded what I thought was the proper version on the WG web site. It seems that my CD of 7.00 will not let me install the program when I click on the link on the disc. George

This does not change any of the sizes of the icons and when I restart the program the same errors appear. I am getting other strange errors, too. For instance, when I tried to print a relationship chart, and I press "Create Report" I get the following: Program Error: File 'c:\programdata\the master genealogist v7\sysdata\abbrevstate.dbgf' does not exist. George

I have a new EeePC Ultra Portable with 4GB "hard drive," XP, 8GB SD card and 8GB flash drive. Could the TMG 7+ program and/or database reside on either of the 8GB memory devices and work adequately? The ultraportable is a great size for travel, libraries etc. without luggind a heavy piece of equipment. If TMG will not work, do you have other suggestions of genealogy software/internet based sites that would allow easy synchronizing with TMG? Thanks, George

Jim, I didn't see my question on the mail list so I thought I did not know how to work it, so I listed it on Genealogy.com and it was suggested that I send it to WG support, which I did.

I am trying to merge a small data set with my larger master set (over 35,000 individuals). I get the following errors/issues: - "Tag Entry: You must assign the principal from the same data set as tag." - "Your project is set to Lackey or Mills...." - When I am ready to merge the two sets the "Merge" button is not highlighted. I obviously do not know how to merge data sets. Thanks, George

I received a 20-marker DNA test from Genebase.com and would like to enter it into TMG. However, I see that the templates do not seem to have all of the markers that I received or template for that laboratory. How do I make my markers work with what is there? Or could there a way to have a general template and the individual can enter the marker title and the result? Thanks, George

I will e-mail them to see if they can provide such a list.

Genebase_Markers.doc Hi, Jim: I cannot find a URL from this company that lists all of the markers in their 44 marker fingerprint. So I have attached a file with my results and their markers. The upgrade to 44 markers is pending. Thanks, George

Tonight my function keys in TMG 6 are not working as they did. In Add A Person, the F3 key does nothing including repeating; the F4 key does nothing including bringing up the citiation screen. I tried the keys on MS Word and they seem to work just fine. Thanks for the help.