mijul 0 Report post Posted November 4, 2013 My computer died. I installed TMG v8 on my new computer. When I tried to open a project, it said that it was created in a newer version of TMG v8. I tried to do an update, but got this error message; "Error opening installation log file. Verify that the specific log file location exists and you can writ to it." Where is this file located, and why would I be having trouble with this since this is a new installation? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 4, 2013 Just download the latest version from the WhollyGenes website and install it. The installation log file is located here... "C:ProgramDataThe Master Genealogist v8 Installertmginstall.log" Share this post Link to post Share on other sites
mijul 0 Report post Posted November 4, 2013 I uninstalled TMG v8 from my computer and downloaded the latest version, but I still get the same message when I try to run the program. (I get it just after I select English as the set-up language.) I have a 64 bit system, so the path above isn't exactly correct for my system. My path is: C:Program files (x86)The Master Genealogist v8. I deleted this folder before I attempted to re-install TMG v8. This should give me a clean install as if I never had v8 on this computer before, shouldn't it? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 4, 2013 The instructions for a clean install are here... http://www.whollygenes.com/forums201/index.php?showtopic=14634 The path that I showed you for the installer log (above) is correct irrespective of which version of the operating system you are running. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted November 4, 2013 mijul Note that the installation log will be in a different location (C:ProgramDataThe Master Genealogist v8 Installertmginstall.log) from your program installation (C:Program files (x86)The Master Genealogist v8). Virginia Share this post Link to post Share on other sites
mijul 0 Report post Posted November 5, 2013 There is no such folder on my system. I do not have ANY TMG v8 files, (only v7) they have all been deleted so I could start with a fresh installation. However, I get this error message when I start the installer program (tmg8setup.exe) I downloaded from the Wholly Genes website. As soon as I click "English-US" in the language dialog box, I get the error message. So the installation stops before any files are written. I checked the path, C: Program files (x86). The folder for TMG v7 is there, but no TMG v8 folder. I appreciate your help, but it's not a question of finding a missing file. The problem is that the installer program will not create this or any other file. I thought that perhaps the installation file was corrupted when I downloaded it. So I downloaded it a second time but still get the same results. Suggestions for the next step? Share this post Link to post Share on other sites
Helmut Leininger 0 Report post Posted November 5, 2013 For me this sounds like a problem with the access rights. Did you try to run tmg8setup "as Administrator" ? Share this post Link to post Share on other sites
mijul 0 Report post Posted November 6, 2013 A-ha! Sometimes the answer is so obvious you just can't see it. If I uploaded a photo of myself right now, you would see that my face is quite red with embarrassment. Thank you, Helmut. Share this post Link to post Share on other sites
