TMG V9 crashing on Win8, repetitive unlocks required

[skeletonchaser 0]

I am new to TMG and purchased V9 after being impressed with the trial version. I installed V9 on a one-year old Lenovo running Win8 that is in as good working order as a Windows product can be. [Not so subtle request to create a Mac Version of TMG.]

 

[issue 1] Unfortunately, TMG frequently freezes and often crashes forcing me to create backups every few moments. I had been creating backups only once per day, but the project cannot be reopened after a crash [error messages reference missing tables]. This is very annoying.

 

[issue 2] Additionally, I am required to unlock the program EVERY TIME MS forces me to do a Windows update, which is insanely often.

 

I have read most of the user's manual and searched for help on this topic. I did check to see if the size of my project was a factor, but the manual gives the impression size is not a factor [ <27,000 individuals in one project spread over ~70 data sets]. Legacy and FTM do not react adversely with the same data.

 

I love the design of the program enough that I'm searching for a solution. If this is not resolved soon, however, I will have to find an alternative as I cannot reallocate my limited research time to re-entering my data every time TMG has a brain fart.

[Jim Byram 0]

[issue 1] Have no idea.

 

[issue 2] This is a Win8 'feature'. It periodically scrubs the registration info from the registry VirtualStore.

 

Solution... Right-click the TMG9 shortcut and select 'Run as Administrator'. Unlock the program and exit. Now run TMG9 normally. The registration information will no longer be scrubbed by Win8.

[skeletonchaser 0]

Thank you, Jim! I have followed your suggestion for Issue 2.

 

Hopefully I can figure out Issue 1 because I love this program and don't want to revert back to Legacy or FTM.

[Virginia Blakelock 0]

When TMG 'freezes', go to Window on the top menu in TMG and click on 'Center the current window' if that option is available (not dimmed). Occasionally a window waiting for your reply will open behind the layout. If that is the case, 'Center the current window' will bring it to the front and 'unfreeze' TMG.

 

Virginia

[Carole Riley 0]

Mine doesn't crash (thank heavens) but my registration is only remembered if I run as Administrator. If I log in normally I have to enter my code all over again, but if I run as Administrator I don't - it seems to remember. I've moved to a new laptop with Windows 8.1 and I use TMG all day every day for client work.

 

Cheers

Carole