I made the quantum leap and updated to Windows 10 on my laptop. BIG MISTAKE. I started getting error messages telling me I was denied access to the program. I trird a number of fixes including backing up my TMG priject file to a USB pen drive, uninstalling TMG, reinstalling....still error messages.... ran repair...still a problem. Since I had just updated Windows I had the 30 days in which to run it back to windows 7 pro, which I did. Another mistake. Still the problem, and when I tried to uninstall TMG an error maessage came up and I couldn't uninstall.
I then foolishly manually deleted all TMG folders, and references to the master genealogist in regedit. (I should know better!!)
I installed TMG 9.5 on my old Win XP desktop and imported my project backup. It worked perfectly and still does.
I then reinstalled a clean version of TMG on the now win 7 pro laptop and, having transferred my backup file from the pendrive to the Documents folder, restored it. I had to re-enter our details name email ser no as expected. It ran perfectly. I closed the laptop down, restarted it and tried to open TMG. it came up with :
File accrss is denied c:\...\documents\the master genealogistv9\logs\programstartlog.log
I selected 'Ignore' another error window came up, 'Ignore' again and a third time, then I had to re-enter the name /email and ser no. again. Then I could use it.