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V 9.05 Install


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#21 Virginia Blakelock

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Posted 16 December 2014 - 06:23 PM

Yoneit

 

For future reference - with the end of WG support - when a problem arises in TMG, first try the Search box at the top right of the relevant forum page (the forum will remain at least for a while).  Enter a word or short phrase descriptive of the problem.  In this case I would enter simply MSVCR71.dll.  In that same search box, click the gray button 'This topic' and select 'Forums'.  Click on the Magnifying glass on the green background.  Your problem is not a new one and there is probably a message with a fix. You may also find the fix using Google with the search term 'TMG MSVCR71.dll'.
 
Let us know if you do not find the solution or run into a problem with the fix -
 
Virginia

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#22 genelady2

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Posted 22 December 2014 - 04:54 PM

Greetings oh most helpful and generous forum members,

      This afternoon and evening I've been trying to update my TMG 9.04 to TMG 9.05. I did try searching the TMG forums for "connection with the server" before posting this question.  The search for updates appears to run for 4 minutes, but then a message window pops up that says, " A connection with the server could not be established".  Based on that I assume the 4 minutes were spent on attempt(s) to connect to the TMG server that never succeeded. Could this just be a server glitch that I have to wait and hope will be resolved, or is it indicative of some other problem over which I might have some control?

    


Edited by genelady2, 22 December 2014 - 04:55 PM.


#23 Jim Byram

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Posted 22 December 2014 - 05:04 PM

Save yourself some trouble and download the installer directly.

http://www.whollygen...nal-installers/



#24 genelady2

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Posted 22 December 2014 - 05:35 PM

Save yourself some trouble and download the installer directly.

http://www.whollygen...nal-installers/

I can understand the alternative of installing a brand new TMG 9.05 after attempting a full removal of TMG 9.04, but I have a working TMG 9.04 now that I am hesitant to destroy.  It worries me to remove a working 9.04 and then hope that 9.05 installs as I desire.  A few TMG releases back I had a real problem when I tried to delete my installed TMG and then do a full product install of a newer .0x level of TMG.  And as the old saying goes, "once bitten, twice shy".  I will keep your suggestion and links in my notebook, to keep as my Plan B if I am offered no other explanation or advice. (This assumes the server continues to be in an 'unconnectable' state the next few days). 

 

Jim - I thank you for your very prompt reply.  Since you were so prompt I felt only proper to also reply in a speedy manner. Thanks.



#25 Michael Hannah

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Posted 22 December 2014 - 06:17 PM

While several people have reported problems with "search for update", it does seem that following Jim's advice of doing a clean install as he describes at the link he cited has been what works.  Even if you do not wish to upgrade from V9.04 to V9.05 today, be sure to grab a copy of the full installer of V9.05 while it exists.  You may decide later to upgrade and you will need the file.

 

You say "I have a working TMG 9.04 now that I am hesitant to destroy."  If you have the V9.04 installer file on your computer, at the very least you could reinstall it as a last resort.  But based on other users' experiences, following Jim's directions should work just fine.


Michael
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#26 Jim Byram

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Posted 22 December 2014 - 06:21 PM

If you run 'Check for an update', the v9.05 installer is downloaded and run. The first thing that it does is to uninstall the v9.04 installation and then install v9.05. You seem to think that it upgrades the v9.04 installation and that is not the case. TMG has only used full installers beginning with v8.00.

 

You don't have to do a clean install. You can download the v9.05 installer and run it. It should uninstall the v9.04 installation and then install v9.05.



#27 genelady2

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Posted 23 December 2014 - 09:21 AM

If you run 'Check for an update', the v9.05 installer is downloaded and run. The first thing that it does is to uninstall the v9.04 installation and then install v9.05. You seem to think that it upgrades the v9.04 installation and that is not the case. TMG has only used full installers beginning with v8.00.

 

You don't have to do a clean install. You can download the v9.05 installer and run it. It should uninstall the v9.04 installation and then install v9.05.

Ahhh, that an 'upgrade' from 9.04 to 9.05 acutally runs a full version uninstall, then new install makes this a different kettle-of-fish.  I didn't realize that from 8.0 and above this was what happened 'under the covers'.  This morning the server that "look for updates" needs is still apparently unavailable.  So I will probably try you suggestion to do a straight file download of the 9.05 installer to my PC.  And then run it and trust it will handle my existing 9.04 installation correctly.  That will wait for this evening as I don't want to try and fit all that into my brief lunch-break time frame... just in case things don't go well.  Thank you for clairfying the acutally actions that "check for an update" actually execute.

 

And thank you Michael for also replying.



#28 Michael Hannah

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Posted 23 December 2014 - 09:47 AM

This morning the server that "look for updates" needs is still apparently unavailable.

With Wholly Genes closing its doors I am not surprised.  I fully expected that server to no longer be running after December 31st when final support ended.  But since the Wholly Genes on-line store has closed I guess it is not surprising that the update server does not respond.  Even the installer files themselves are no longer on the Wholly Genes server but have been moved to a software mirroring site as the links in Jim's post indicate.  So be sure to follow his links to obtain the full installer file.


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#29 genelady2

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Posted 27 December 2014 - 04:26 PM

I wanted to share that the TMG 'check for an update' server never appeared to come back 'online'. So I followed Jim B's suggestion to download and then run the 9.05 installer with file tmg9setup.exe .  That job looked to run without issue, first deleting my 9.04 installed software and then installing 9.05.  But, when that was done and TMG 9.05 was launched, my attempt to load the Sample project or my own project lead to this in an error message window: System32\bblistviewv.ocx. 113 TMGAPPOBK.REGISTERCONTROL  After that message appeared, if I choose abort, TMG froze and I had to use Task Manager to kill it.  If I choose ignore then a 2nd error message appeared:  OLE error code 0x80040154: Class no registered.    48 TMGAPPOBJ.DOFORM     For this I also needed to use Task manager to kill TMG 9.05. 

     I wasn't sure what to try next, so I tried running tmg9setup.exe again.  I was surprised to see this time I was given a choice to modify, remove or repair TMG 9.0 - I choose repair, with fingers crossed for luck.  And I am happy to reply once that finished running, I started TMG 9 and all started fine for both the sample project and my personal project.  I'll be trying some standard functions to feel more certain all is well, but I thought I'd share my experience in case future TMGers have similar symptoms.  I hope these steps might be of help. 

      

 

If you run 'Check for an update', the v9.05 installer is downloaded and run. The first thing that it does is to uninstall the v9.04 installation and then install v9.05. You seem to think that it upgrades the v9.04 installation and that is not the case. TMG has only used full installers beginning with v8.00.

 

You don't have to do a clean install. You can download the v9.05 installer and run it. It should uninstall the v9.04 installation and then install v9.05.

Ahhh, that an 'upgrade' from 9.04 to 9.05 actually runs a full version uninstall, then new install makes this a different kettle-of-fish.  I didn't realize that from 8.0 and above this was what happened 'under the covers'.  This morning the server that "look for updates" needs is still apparently unavailable.  So I will probably try you suggestion to do a straight file download of the 9.05 installer to my PC.  And then run it and trust it will handle my existing 9.04 installation correctly.  That will wait for this evening as I don't want to try and fit all that into my brief lunch-break time frame... just in case things don't go well.  Thank you for clarifying the actually actions that "check for an update" actually execute.

 

And thank you Michael for also replying.

 



#30 Mike Rommel

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Posted 31 December 2014 - 10:22 AM

Jim Byram,

Thank you. I followed your advice and the re-install went flawlessly.

Were do I send the consult fee?



#31 Jim Byram

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Posted 31 December 2014 - 10:31 AM

:D Glad you got it worked out.






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