Kevod 0 Report post Posted February 25, 2015 Hi there . I am new to this forum today. I am using TMG Gold UK Edition version 7.04.000. I recently changed my computer and am now running Windows 8 (Not as easy as XP Professional but that is another story) Before TMG closed down I spoke with them and they advised me how to re-install on my new computer. Everything went well until today when I went to create some reports. When following my normal procedure for a Descendant Indented Chart I get the following message WordPort Spawn Error and when I click OK it says Conversion error # 20:Unknown error-Contact tech support I have tried various file types without success and all I really want is to get a report in Word so that I can make alterations etc Please help Kevin Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 25, 2015 Wordprocessor output under 64-bit operating systems is not supported by TMG7. This means that you cannot create reports to Word, RTF and WordPerfect. You can still create reports to PDF but you need to follow the instructions here to get around a bug in the PDF driver... http://www.whollygenes.com/forums201/index.php?/topic/12005-the-wholly-genes-pdf-printer-driver-and-windows-7-x64/ Share this post Link to post Share on other sites
Michael Hannah 0 Report post Posted February 25, 2015 The reason for the complete rewrite of the report writer for TMG Version 8 was to update it so that reports could be produced on 64-bit operating systems. Share this post Link to post Share on other sites
Kevod 0 Report post Posted February 26, 2015 Thanks for your responses, I followed the instructions to get around a bug in the PDF driver without success. All I get is Descendancy Chart (Not Responding). I know that I have followed everything correctly because I went back, undid everything and re did it all. I looks as if I am stuck unless I am able to upgrade to TMG version 8. Is that still possible? Regards Kevin Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 26, 2015 Wholly Genes sales ended at the end of September. Other dealers had TMG9 registrations but the supply of those appears to have run out. You should be able to get the PDF driver working. The instructions must be followed exactly. Share this post Link to post Share on other sites
Kevod 0 Report post Posted February 26, 2015 OK Thanks anyway. I know that I followed instructions exactly but without success. Maybe I should get a programmer to come and have a look and see what they can do, otherwise my report printing is finished. Should anyone know where I could acquire a more up to date version of TMG then please do not hesitate to make contact. Regards Kevin Share this post Link to post Share on other sites
Michael Hannah 0 Report post Posted February 26, 2015 You may consider maintaining an old computer with an old operating system on it just for recording and printing your genealogy. Share this post Link to post Share on other sites
Kevod 0 Report post Posted February 27, 2015 Well said Michael, I have rebooted my old computer to do just that. Thanks and regards Kevin Share this post Link to post Share on other sites
John Cardinal 0 Report post Posted February 28, 2015 Kevin, You should contact Harry.Goegebeur via email. He is a TMG dealer in Europe and I think he still has some licenses available for TMG v9: Harry.Goegebeur@genea.be Share this post Link to post Share on other sites
Roger Engvik 0 Report post Posted November 27, 2015 Hi - I have the same problem. If I get TMGv9 - will that solve this problem writing reports? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 27, 2015 TMG 8/9 has a completely new report manager and supports work processor report output under 64-bit Windows. Share this post Link to post Share on other sites