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Today I had 13 Journal Reports to save as .pdf files. I chose "printer," clicked "Create Report," and while "calculating text for x people" received a message "Unable to start the print job" and "TerPrint 2, Error Code 5."In every instance (13 reports!), when I tried again to print the Journal Report...I was able to do so. Very strange, IMO. In general, it didn't seem to matter how many people were included in the report, although when I tested VERY small reports, they worked. There was no problem with Descendant Indented Charts.

Meanwhile, I tried all the maintenance options (although I questioned whether they were even going to be helpful) AND I rebooted my laptop. Nothing helped.

Any idea what I have to do to avoid having to go through the process of saving Journal Reports as .pdf files twice? I would be happy to provide any other information that may help troubleshoot this issue...which has never happened before!

Thanks in advance.

 

 

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You might try resetting the report configuration. This looks more like a printer issue. You are not trying to use the Wholly Genes PDF printer driver, right?

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The fact that it works fine the second time is what's very strange. I'm using the Microsoft Print to PDF option and "Printer" as report destination. Where would I reset the report configuration...or is what I've told you so far correct?

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You mean that you are using 'Printer' as the report destination and the Microsoft Print to PDF driver as the printer, right? I've experienced that it sometimes works and sometimes doesn't and have no idea why.

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Jim, this is the first time this has happened since I purchased this Windows 10 laptop two years ago! At least it works on the second try, but I can't imagine what changed (unless a Windows update is the culprit).

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