Judy M.

Jim, this is the first time this has happened since I purchased this Windows 10 laptop two years ago! At least it works on the second try, but I can't imagine what changed (unless a Windows update is the culprit).

The fact that it works fine the second time is what's very strange. I'm using the Microsoft Print to PDF option and "Printer" as report destination. Where would I reset the report configuration...or is what I've told you so far correct?

Today I had 13 Journal Reports to save as .pdf files. I chose "printer," clicked "Create Report," and while "calculating text for x people" received a message "Unable to start the print job" and "TerPrint 2, Error Code 5."In every instance (13 reports!), when I tried again to print the Journal Report...I was able to do so. Very strange, IMO. In general, it didn't seem to matter how many people were included in the report, although when I tested VERY small reports, they worked. There was no problem with Descendant Indented Charts. Meanwhile, I tried all the maintenance options (although I questioned whether they were even going to be helpful) AND I rebooted my laptop. Nothing helped. Any idea what I have to do to avoid having to go through the process of saving Journal Reports as .pdf files twice? I would be happy to provide any other information that may help troubleshoot this issue...which has never happened before! Thanks in advance.

I decided to take the easy way out: The marriage was very short-lived and the family member doesn't want it to appear. So I inserted an anecdote and excluded it. That way I know it's there...but no one else will. :-)

Thanks for your input! Lots more to think about! P.S. I just tried to simply "exclude" the marriage of another couple. It works well in the Journal Report...but not in the Descendant Indented Chart. Is there a way to exclude it in the Chart as well? Or don't exclusion marks work in the Chart? If a "marriage sensitive" tag would work better, would you suggest how to set that up?

Thanks for the additional information/explanation. To be honest, I don't recall what I did after running as administrator and entering my serial number, although my notes do say to exit TMG and reopen it after entering the serial number, so I'm assuming that's what I did. As long as everything seems to be working all right otherwise, I guess I'll just leave things as is. Thanks again!

I'm using Carbonite for my backups. I tried white-listing TMG in my antivirus program, but that didn't help. Would that serve the same purpose as testing with a disabled antivirus program? I wonder why I chose Run as Administrator in the Compatibility tab in the first place! I don't recall having a problem requiring that. When I had to Run as Administrator in order to avoid entering my Serial Number, I believe I used the simple right-click "Run as Administrator" method. And even if I accidentally went to the Compatibility tab to choose Run as Administrator, I shouldn't be having the report problem without that item!

Duly noted in my TMG notes (all backed up routinely!). Thanks again!

What does that mean? What kind of "issue"? Could it be related to a Windows setting? Would reinstalling TMG make a difference do you think?

Will do. I'm glad I hadn't made any other changes other than removing the "Run as administrator" option! Any idea why this is making a difference?

Okay, so if I'm reinstalling TMG, I first install the program. Then I restore just the project data and after that my customizations (unless I want to customize on my own)? I haven't changed much, tending to use defaults. I do have notes regarding path changes. Does that sound about right?

This is worse than I thought. In addition to the above, I am unable to edit anything (tags, data -- anything at all!). And all I changed was eliminating running TMG as administrator in Compatibility! Maybe I should try going back to using that setting.

I guess I'm one of those who was blindly using backup without fully understanding what I was doing. It seemed very straight-forward based on the options offered. Okay, so I had to learn not to back up exhibits, but otherwise it seemed to make sense to back up everything so that I would have less "tweaking," especially on a new computer. Thanks for taking so much time to help. I've made notes...and hope they make sense to me when I need them!

It's nice to know I'm not alone. :-) I did as you suggested and checked and then unchecked the Read-only checkbox and agreed that all subfiles, etc., should not be read-only. I reopened TMG and had the same problem. So I rebooted my laptop -- I still can't produce a Journal report, neither using Screen Preview nor the Printer. Update: It's all narrative reports that are a problem.

Please don't give up on me! This is a problem, not a basic question. I reset TMG so that I no longer run the program as administrator. I exited TMG and reopened it awhile later. Because I changed some tag settings, I wanted to test them, so I tried running a Journal Report. First I got a "Cannot update the cursor File_M, since it is read-only." "Ignore" didn't work. "Cancel" took me directly to a backup option. I had to say "Yes" or "No," and got "Unknown member REPROTECTIONMAN." My notes aren't as clear as I'd like, but I was unable to exit and got a dialogue box saying "Look in: The Master Genealogist v9 Folder," with the list of files beneath it. (Note that the other reports worked.) I finally went to the Task Manager to close TMG. Next I went through the Maintenance options. Everything worked...except for the optimization. It went to 100%, was unable to optimize, and displayed the path for the optimize.log. Since the only thing I had changed was to remove the requirement to run the program as administrator, I right-clicked the TMG icon and chose to run as administrator. The Journal Report worked when I ran TMG as administrator! WHY...and should I just go back to running TMG as administrator, or is there something else involved?