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jak

TMG9 a Huge Disappointment

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I have been waiting since V7 for TMG to move from the long obsolete Visual FoxPro environment to a modern programming environment that fully supports multiprocessing CPUs, large RAM and UNICODE.

 

I was devastated when V8 was released, again based on obsolete software technology. A number of users pointed out the need for TMG to be rewritten in order to support the improved hardware/software environment. This was met by stony silence from Wholly Genes.

 

Now, V9 is announced with the comment "After eight free upgrades in v8, there is a charge for this upgrade." While I have no problem in principle with supporting Wholly Genes and paying for a new version, let me humbly point out that a new version should not be defined by how many free updates to the previous version have been released. A new version implies significant new functionality.

 

I my view, V9 should have been called v8.09, since the long hoped for rewrite and upgrade are still nowhere in sight.

 

I use a high end laptop with current generation multi-core CPU and 16 GB RAM. TMG uses little of this. I might as well be running on an IBM PC/XT.

 

Re-indexing my large database takes 9.5 minutes. The process uses 12.5% of 1 of 8 available cores and only 309.5 MB of the available 16 GB RAM. In addition, TMG9 still does not fully support UNICODE (for non-Western alphabets) and will never support it as long as it is Visual FoxPro based. Also, TMG has never included a high quality export function, allowing data to be exported to a neutral environment.

 

I really can't put into words how frustrated and disappointed I am with Wholly Genes and TMG.

 

TMG should have migrated to a modern software environment several years ago. Will it EVER happen? I'm doubtful.

 

I like TMG quite a bit and would like to see it improve. Based on V9, I'm very depressed and discouraged.

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Jak,

 

although being a TMG user since V6 and being fond of its power and its features, I definitely share your frustration about UNICODE. My main language is German (as well as most names), but as I am Viennese, I have a large number of Czech ancestors and names in my database. Many of them would have national Czech characters in their names and they cannot be well translated into "standard" characters. Not to speak about my wife's ancestors from Latvia, where they used the Russian alphabet during a long time.

 

I have already considered to move to another program because of the UNICODE problem, but unfortunately, I did not find a program speaking German and having the features that I am used to in TMG. And a migration to another program is quite costly in terms of time and maybe loosing information for larger projects.

 

I hope TMG is already working on this complex, but they don't give away any information, not to speak of a commitment. And there will be a point in time when I will be at the end of my tether.

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I agree with the 2 previous comments - waiting patiently for a big leap in the structure of the software. At some point the cost/benefit of moving to a new program weighs heavily toward moving. Hope I don't get to that point.

 

Thanks for having a forum to express my opinion!

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I have already downloaded Roots Magic and working on exporting my TMG file into it. Even if I have a lot of work to do I think it will be worth it.

 

We have been asking for an upgrade for several years now. But all we hear is crickets. If TMG comes out and says that yes we will update our software I will wait.

 

But unless I hear something I am moving on. Silence is telling me no they won't.

 

Just drop us an encouraging note BV.

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I read the posts here and I'm very leary of "upgrading" to version TMG v. 9.

 

When TMG v. 8 came out, I "upgraded" and almost immediately "downgraded" to version 7 and I'm still there.

 

Is version 9 even worth the effort to try the trial version?

 

I have a system backup so, getting rid of it is just a matter of a 30 minute recovery time.

 

With so much time and effort invested in TMG and the website capabilities with Second Site, I'm hard pressed to just drop TMG and migrate to Roots Magic. And for me Family Tree Maker is out of the question. FTM is the reason I switched to TMG.

 

Comments appreciated.

Edited by John Weidner

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John,

 

If you were not satisfied with V8, you probably won't find many new things in V9 (which is very close to V8). It depends on your preferred method of working. You might have a look at the Change log at the top of this forum.

 

On the other hand, playing a bit with the trial version is not a big effort. But you should pay attention to the fact that V8 and V9 internal file structure is not backwards compatible with V7 - so you should try only with a copy.

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John,

 

It looks like there are a few known issues with V9.00 which presumably will be fixed in V9.01. None of these issues have impacted me, V9.00 has worked without a single problem. I don't recall having issues with Version 8. I certainly upgraded the day it came out and took every minor release without issue. If you had problems with 8.00, surely they were resolved by 8.08.

 

The difference for most users between 8 and 9 is pretty minor but if you are still on Version 7 then you are starting to be quite out of date. My suggestion would be to upgrade to 9.01 when it is released.

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I have to say that I have had a number of issues with TMG8 - minor but consistent. In particular, the use of the tab key, or even clicking in another field results in an open.database dialog box. So far in TMG 9. I haven't had this happen. I've had many genealogy recording programs over the years and irrespective of old platforms etc, I greatly appreciate the ability to add events to one individual and attach others to it - a feature which I use extensively and value above all others. I am delighted to have the opportunity to choose to use it or not, and in my case, I choose to. Those who do not find it suits their needs have an enormous range of other applications they can use, if it suits their needs better.

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I finally bought version 9. Will start entering in data this weekend. Curious how this progresses.

 

In the meantime, I'm with JAK in one regard, this should have been TMG v8.09. The program appears to be much the same as v8. One noticable improvement, on my system at least, much faster performance. So far so good.

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I've been using TMG since TMGv6 (1997) and have found that, for most purposes, v7 and v8 were minor upgrades. I only purchased v8 six months ago and didn't bother to actually install it for another three. I see no compelling reason to upgrade to v9 for many of the reasons mentioned in earlier posts. There's a lot of inertia involved with changing to a completely new genealogy program and I only moved to TMG when my orignial program could no longer be installed successfully to the latest version of Windows. I really don't want to move away from TMG and the last time I looked there wasn't another program that seriously tempted me to do so (although I suppose it's time to look again). My biggest concern with TMG is the lack of innovation over the past three major versions. It would be great to see Bob V. post a list of "Here's what we see as improvements in the future...". Even if there's no fixed timeline it would be a relief to know that something like a modern database is at least in the works.

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I am also a long time TMG user and I too find myself rather disappointed. Unlike some commenters here though, I really liked version 8 and think it was worth the upgrade, but I admit I had hoped for greater things for version 9. It definitely has the "feel" of a minor upgrade rather than a major one and after careful consideration I have also come to the conclusion that it is simply not worth the money.

I have no problem paying for these upgrades if there was some sign from WhollyGenes that resources are being put into migrating the program away from the outdated technology on which it is currently based. UNICODE didn't really use to be an issue for me, but in an increasinly international world it is slowly becoming absolutely essential.

So while TMG continues to be a fantastic program, the lack of reassuring communication from WhollyGenes that resources are being directed towards a fundamental update of the underlying database engine prompts me to simply stick with version 8 for now. If, meanwhile, the need for unicode becomes too great to continue to ignore I'll consider switching software at that point. But I am cautiously optimistic that a proper update will be announced before that...

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As a genealogist rather than an IT expert, I read this thread and decided to upgrade from 8 Gold UK to 9.

If I am using software for an important hobby and historical research as well and for which I rely on the help of the support experts it seems only fair to keep up with the latest version.

 

It would be nice not to have to rely on the famiiar experts so much! None of this software and terminology is easy for non-IT people and I personnally would like TMG to be simpler to use, rather than to be offered more complex options on every upgrade. I have barely learned how to add multiple people at once (getting so forgetful in old age) and wish I had known that upgrading from TMG 7 to 8, I would inadvertently wipe my Second Site languages. I shall also update my Second Site software.

 

In this household we do use - and use happily - programmes based on discontinued databases. Software that ran on Windows xp and 32 bit now runs on Windows 7 in 64 bit. It would make no major difference to me to change the basis of TMG, tho I assume from this thread that it might handle Russian and Hebrew?.

 

Far more important is the general shift to cloud based and portable data. Files no longer tie one to an expensive programme but can be opened and read by different software. The development of Linux, and reliable free software could well mean the eventual demise of commercial programmes like TMG, making heavy investment unprofitable. I have switched to free software now for my academic work, as have other retired academics I know.

 

I stayed with TMG because there is as yet no free software that will do exactly what I want and give me my data on my Android phone. I like they way Second Site generates my website or Family history discs.

 

Of the commercial genealogy programmes, as far as I can see, there is a possible contender. However, the cost would be roughly the same, and the labour of moving my data from one programme to another would bring no advantage. The programmes on offer have changed little since I selected TMG in about 2003. And for me the difficulty of learning to use any unfamiliar software is always frustrating and a diversion from getting on with the research.

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Far more important is the general shift to cloud based and portable data.

Demands are different. I definitely do not want my data stored somewhere in the cloud out of my control, subject to any possible hack and misuse. I like my data stored locally - and a possibility to publish extracts.

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Far more important is the general shift to cloud based and portable data.

Demands are different. I definitely do not want my data stored somewhere in the cloud out of my control, subject to any possible hack and misuse. I like my data stored locally - and a possibility to publish extracts.

Totally agree. Do not trust having it out of my control and in the hands of an organisation which may or may not be here in 6 months time.

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I agree. If that were the case. But it isnt. I have my Zotero bibliography data both on my hard disc (plus back up drive) but on Zotero website too so I can consult it from my phone or add to it when e.g. going round a museum. My Evernote similarly is on this computer but also on the cloud. My diary is on my computer, on my phone and on line. And my cloud data is password protected. And with any software that syncs on line, one is strenuously warned to keep back ups.

If a programme site folds - the data remains and can be transferred. I moved the info in from other defunct software.

I should add that I differentiate between sensitive and non-sensitive data in which I would include genealogical databases. My on line data is not sensitive. My choice, we do not bank, keep accounts or do our tax return on line.

I am not suggesting that it is wise to keep ones data in the Cloud, only that this is the way things are going and for genealogy, it might have considerable advantages.

Where computers and information are concerned, things are moving so fast that I have deferred replacing my Windows xp Netbook until things get clearer. Tho it is clear that my opting to renew TMG, does commit me to buying a Windows lap top and not switching to a tablet with Android. Or an i-pad.

Thus it is not surprising that we dont have TMG announcing any future moves.

Any significant re-design might even feel threatening to established users of TMG. Our own plunge into the modern world came about only because my husband took a definite decision to keep up with the times. Old age makes us forgetful. He missed the old Palm PDA in his pocket and I wanted to run Gedstar Pro. So he innocently bought me the latest Android smartphone in the week it was released in the UK.

Few people knew how to work it and it took a week of my life - but I was dragged into the brave new world of apps and instant internet.

Once there, one's expectations change. Any existing genealogy programme looking for a newer, younger customer base, needs to take this internet, social media addicted generation into account.

And the information availabe to us non-experts has also been transformed. I can go to Wikipedia "Comparison of genealogy software" and see at once which software uses unicode and which does not. Sure, the info on TMG is on Version 8 still, and one will need to check on other sites and read reviews, and forums to get a realistic picture of User experience. But Wikipedia is a good first port of call for anyone in search of software for almost anything.

What I do observe is that in 2003 when I moved to TMG, I tested three top choices. In 2014, TMG remains in my top three but the two possible alternatives have changed - and that is simply due to my changing expectations.

 

.

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Demands are different. I definitely do not want my data stored somewhere in the cloud out of my control, subject to any possible hack and misuse. I like my data stored locally - and a possibility to publish extracts.

 

I agree; I do not like my data in a cloud-based environment either, but I recognize the value of it. Right now my system consists of a centralized Linux LAMP server running webtrees on which I have a basic and very abridged version of my research. I use this data to collaborate with other researchers and interested family members. Any changes made by outsiders are then synchronized with my original database after being sourced. For this reason a version of TMG that support a cloud-based database has never been important to me. I like to be able to personally guarantee the veracity of the data that ends up in my database and therefore having an external database completely isolated from my original TMG database works for me and has proven incredibly useful when collaborating with others.

 

That said; I do like TMG for what I am currently using it for. I just don't think version 9 adds much over version 8; and certainly none of the platform issues I think many users were hoping for: maybe not a complete fix, but at least some indication that it is on the horizon.

 

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Right now my system consists of a centralized Linux LAMP server running webtrees on which I have a basic and very abridged version of my research. I use this data to collaborate with other researchers and interested family members.

 

I am doing more or less the same. I Use TMG for my researches. From time to time I export a part of the information to GEDCOM und import it into webtrees for publishing (only).

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I began using genealogy software in 1991 with Roots3. In Feb 2000, with a new WIndows 98 computer, I migrated to Ultimate Family Tree (UFT). Soon after, I learned that UFT was to be no longer supported. I bought TMG4.0 in December 2000, but lost interest in doing another migration. :angry: I continued using UFT on the Windows98 computer until Feb 2014, when I bought TMG9.0 for my Windows7 laptop. I migrated to TMG4, and then to TMG9.

 

The migration from UFT to TMG went pretty smooth, altho I spent quite abit of time massaging my data. I'm impressed with everything TMG can do. Many times I think of things that would be neat to do or search for . . . and lo-and-behold I find that TMG can do it! Someone has already thought of it!

 

Just wanted to add my 2 cents. I'm happy with finally reaching a plateau with new and powerful software. TMG9 is not a disappointment for me.

I love it.

Edited by kandota

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I was getting ready to order and upgrade to my TMG7.04 but, thankfully, I stepped in here to read this thread. Glad I did! WhileI am, overall impressed with what all TMG can do, I've been underwhelmed with the TMG User's Manual and thankfully found a third-party publication that is world's better than the manual that came with the product which, to be quite honest, is nowhere near the quality of the software itself! That said, I still am amazed at the power of what the software can do.

 

One thing, however, that struck me in this message thread is the lack, after just over 2 months of the time this thread has been active, of any response whatsoever of the Wholly Genes staff to any of the points brought up by the various users. No, "We're working on that...", "That's not feasible because..." or even a "That's not the case/truth because..." It's as if nobody in the company cares what the user's think or believe! Does anybody read the posts that are here? Feedback from customers is part of the lifeblood of any company because it tells you how your product is doing. Feedback from a company tells the customer that somebody is listening and cares. Future customers see/hear/read what present customers say and often make (or don't make!) purchases based on the dialogue between customers and company. That is, I believe, a known fact.

 

I wonder if this message will generate any company feedback or if it's just a wasted effort. One thing is certain, and that is there will be no upgrade purchased by me for TMG unless a two-way conversation between customers and company starts soon!


Tom Putnam

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Hi, Tom,

I am not part of the Wholly Genes staff, but will try to address some of your concerns.

While I am, overall impressed with what all TMG can do, I've been underwhelmed with the TMG User's Manual and thankfully found a third-party publication...

I won't argue with you on this one, but I seem to recall that Wholly Genes specifically announced they were no longer maintaining a User's Manual? I would guess that whatever Manual you have states that it is for an older version? Much of what it includes probably will still be correct, but will not include later changes/additions.

 

In contrast, I believe you will find the internal HELP documents provided by Wholly Genes fully up-to-date for the version and very complete. I do not have any direct knowledge, but I would guess that the company is following the trend of many software companies who find maintaining a manual simply too costly, and have changed to internal HELP files.

 

That said, I still am amazed at the power of what the software can do.

I agree, but that forms a contrast to some of the other comments like "None of this software and terminology is easy for non-IT people...". In my opinion if it were easy it would not be powerful, and the price for its power and flexibility is a certain learning curve. I am willing to invest in that curve in order to obtain that power, and believe that investment is well worth it for anyone wanting a serious genealogy package.

 

One thing, however, that struck me in this message thread is the lack, after just over 2 months of the time this thread has been active, of any response whatsoever of the Wholly Genes staff to any of the points brought up by the various users.

I cannot speak for Wholly Genes, but in my opinion most of the points brought up in this thread have been brought up many times before and commented on by Wholly Genes many times before. In my opinion giving the same reply month after month seems pointless, but that is just my opinion.

 

Probably the most persistently recurring comment for many years is about the lack of Unicode support, which is the comment that started this thread. Wholly Genes repeatedly had stated in the past that providing such support would require a complete rewrite of the software to use a completely new underlying database engine. They also repeatedly have indicated a policy not to announce specific development plans. My guess is that this small Wholly Genes company does not currently have the resources to undertake such a major project in the immediate future. But even if they were at work on it, they would not announce or "promise" its release.

However, in my opinion, if we users who like this product do not support this small company by purchasing the upgrades, they never will have enough resources to maintain the software or add the new features (like Unicode) we may desire. While I like many of the new features in TMG9 which were added at the specific request of users, a major reason for me spending what I found a relatively small amount on the upgrade was to continue to support this company and a product I value.

Just one user's opinion,

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These threads have indeed come up many times, but I certainly don't feel as though WhollyGenes have addressed the concerns; and I lurk both here and on the mailing list. We all know that TMG is built upon a dying platform and that a rewrite would, at some point, be necessary for this wonderful program to continue to compete with what's out there. I also think that most of us understand the cost associated with such an undertaking. Because of the work and cost involved I understand that a release for such an upgrade couldn't be promised; but personally I am not asking for that. All I want to know is that resources are being allocated to start this process. And as I said in a previous post; I'd be most willing to buy future upgrades (including this version 9) if I knew that resources from that sale would be allocated to move the database to a modern platform.

As for Unicode, there are many other genealogy programs that do not support it, but it is indeed a shrinking crowd. My concern is that as long as the very foundation upon which the program is built is outdated, fixing the Unicode problem will forever remain impossible.

Bottom line is; WhollyGenes could announce a long time goal of a platform update to ease the concerns of its user base without having to commit to an actual release date. In fact; this is the way they've been doing it all along. They have always been incredibly hesistant to reveal any information about their dedication to the development of the program. Updates appear sporadically and almost entirely without warning. No wonder long term users are worried about the long term viability of this wonderful program.

I wholehearedly share the views of the OP and some of the other posters here; TMG v9 was a disappointment. A minor upgrade without even as much as a pip about the future and the things that REALLY matter for the long term viability of the program. There is only one circumstance under which I will pay for mediocracy: if it comes with at least some roadmap for the future. In this case it is called an investment. Version 9 can, in my view, be called nothing else but mediocre. So if I am to "invest" in it I have no problem doing so if it comes with some indication that change is on the horizon.

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Hi,

 

As for Unicode, there are many other genealogy programs that do not support it, but it is indeed a shrinking crowd. My concern is that as long as the very foundation upon which the program is built is outdated, fixing the Unicode problem will forever remain impossible.

As long as TMG stays based on Visual Foxpro, the Unicode problem cannot be solved.
When TMG is migrated to another database, Unicode will come in "automatically" because I don't know an up-to-date database now that does not support Unicode.

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This topic has been around a while and has generated a variety of comments. I am a retired IT person whose knowledge is significantly out of date. I may be wrong in some of my comments and would be happy to be educated. That said, I think several of my original concerns still have some validity.

 

1. UNICODE

 

No genealogy program can be a professional product without support for non-Western alphabets. This seems to mean UNICODE support. Virtually every serious genealogist eventually links to ancestors from some part of the world which uses alphabetic characters not supported by TMG. This is completely unacceptable and should be an URGENT priority for Wholly Genes.

 

My impression is that the reason TMG does not support UNICODE is that it is based on MS Visual FoxPro, a long obsolete and no longer supported software environment. If this is correct, then UNICODE support would require a complete re-write of TMG using more modern software tools. I appreciate that this is a big job, but it is an issue that needs to be faced NOW.

 

The use of Visual FoxPro has many more implications. I suspect that VFP does not support multi-processors and large memory models, meaning that TMG does not make use of modern PC hardware, leading to unacceptably slow performance in a number of areas.

 

In addition, I suspect that the use of VFP means that TMG can not make use of current graphical interface features and must rely on older, less capable graphical features.

 

2. Database

 

My impression is that TMG does not use the SQL database or something similar. This leads to poor performance and makes TMG increasingly obsolete. Again, there is a performance issue - especially with large databases.

 

3. Data Interchange

 

TMG does not seem to offer high quality export of precious genealogical data to a neutral format for import into a competing product. To some extent, this appears to be a generic problem in genealogy and not solely a TMG problem. However, Wholly Genes should be at the forefront of developing and supporting a full featured neutral import/export format. This should be a priority for the entire genealogy community.

 

4. Cloud Support

 

Several members have commented on the cloud. In my view, I don't want my data on the cloud, I want it on my local PC. The cloud has some obvious advantages, but I only use cloud solutions for non-personal info and would never trust a cloud solution for personal info. Security is a critical issue for cloud based solutions.

 

 

The handwriting has been on the wall for several TMG versions that major changes are needed. It is the case that the above concerns have been raised previously on multiple occasions. I am not aware, however, that Wholly Genes has ever responded meaningfully to these concerns.

 

I am a huge fan of TMG and would like to continue with it. It has many powerful features. In my view it is one of the best genealogy programs on the market. That said, users have been waiting a long, long time for some indication from Wholly Genes that they are determined to upgrade their product to take advantage of modern hardware and software. We just can't continue down the path to obsolescence forever! At some point, many of us will be forced to jump ship - however painful that might be.

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Hi Jak,

 

I have been working in IT for nearly 40 years, from old punched-card based systems to Unix (AIX) systems, supporting a lot of migrations, databases, building of High-Availabiity systems.

 

I agree with most of your statements, only a few comments from my point of view.

 

VFP does not support multi-processors and large memory models, meaning that TMG does not make use of modern PC hardware, leading to unacceptably slow performance in a number of areas.

I am not sure, if VFP can use multi-processors, although I have never seen TMG using more than 25% CPU on 4 4-processor machine. However, using more than one processor (at the same time) can only be done if several threads (tasks, works) can be run in parallel, i.e. are partially "independent" from each other and do not need the result from its companion. I have not investigated, if this would be possible in TMG.

 

My impression is that TMG does not use the SQL database or something similar. This leads to poor performance and makes TMG increasingly obsolete. Again, there is a performance issue - especially with large databases.

Microsoft describes VFP as an SQL-capable database. I do not know, if TMG uses the SQL-interface or a "classic" interface. Anyway, SQL itself does not give performance. It is "just" a standardised grammar for accessing relational databases and reduces the programming effort in the application. The performance increase (if any) comes from the database management - and most recent databases use large buffers to avoid disk accesses and have optimizers for recurring SELECT expressions.

Edited by Helmut Leininger

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This topic has been around a while and has generated a variety of comments. I am a retired IT person whose knowledge is significantly out of date. I may be wrong in some of my comments and would be happy to be educated. That said, I think several of my original concerns still have some validity.

 

[snip]

 

2. Database

 

My impression is that TMG does not use the SQL database or something similar. This leads to poor performance and makes TMG increasingly obsolete. Again, there is a performance issue - especially with large databases.

 

3. Data Interchange

 

TMG does not seem to offer high quality export of precious genealogical data to a neutral format for import into a competing product. To some extent, this appears to be a generic problem in genealogy and not solely a TMG problem. However, Wholly Genes should be at the forefront of developing and supporting a full featured neutral import/export format. This should be a priority for the entire genealogy community.

 

[snip]

 

I am wholeheartedly with you on the Unicode and the need get away from the VFP platform. However I disagree with point 3 and partly point 2; and here's why: the limitations on data interchange lies primarily with the GEDCOM standard, not with TMG. WhollyGenes is actually one of the few companies who (at least in the past) have published the database schema. Is this ideal? No. But the data composing family relationships and history can become quite complex and every software developer creates database schema's that fit their visions for the software. The problem is; unless each developer specifically implements import functions for competing database schemas, we're left with GEDCOM as the only data interchange standard for genealogical data. We cannot blame WhollyGenes or any other software developer for storing their data in different ways, and we cannot blame them for not imcluding import functions for every competing developer. Certainly, making the database 100% GEDCOM compatible would leave the database unable to deal with the complexities of modern genealogical databases.

 

Regarding point 2: this is a rather vague criticism. SQL isn't really a database system but rather a way to maniplulate data within a database. Most genealogy software today use some sort of proprietary format or they use a third party database engine. This engine may or may not be interfaced using SQL. In fact database engines may work in different ways; they may allow the user to issue direct SQL calls to the engine and get a dataset in return, or there may be preprogrammed procedural calls which when called from code accomplishes the same thing. And depending on what you mean by "SQL database", I would even say it could even be a security issue. Better in my view to abstract database calls into well-tested prcedural calls rather than exposing the database to standard SQL queries. One of the most serious security issues with web-based databases today are SQL injection attacks.

 

But like I said before; I largely agree with you: TMG must depart from the outdated VFP platform if it is to survive and with that departure UNICODE support will automatically follow. I just hope that despite the eerie silence from WhollyGenes such a rewrite is already on the drawing board.

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